Frequently Asked Questions


REGISTERED EXPORTER
BEREXBE0817424938

WE ARE A BELGIAN COMPANY
NOT MADE IN CHINA !!!

BEWARE OF COPYCATS 
THAT ARE USING OUR BRANDING.
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F.A.Q.

How can I order?

Orders are either done directly via the web-shop or by sending an e-mail to sales@bwis.eu
Orders are confirmed via payment.

How can I pay?

Payment is done via credit card, PayPal or direct bank transfer.

When can I expect my order?

Waffle makers:
expect an average waiting time of 10 working days before we have the waffle maker ready for shipping.

Waffle mix:
usually ships within a couple of days after order confirmation depending on stock and customer demand.

Frozen dough:
we need 10-days from order confirmation to produce and deep-freeze the dough before it is ready for transport.

How is my order shipped?

Smaller orders up to about 300KG are shipped with FedEx in separate shipments of 60-65KG.
Larger orders are usually put on a pallet and shipped using regular road/sea/air transport.

Can I collect the goods at the warehouse or have them collected by my own transport company?

Yes you can, we only need a copy of the appropriate paperwork for export.